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Banner Year 2000
Three multinational companies announced in 2000 that they would establish customer contact centres in Newfoundland and Labrador.
Convergys Corporation, a Cincinnati-based provider of billing and customer care services, established a centre in St. John’s to handle inbound customer service applications for major U.S. clients. Convergys operates 48 centres worldwide and employs over 45,000 people. The Company expects to employ 1,000 agents at its St. John’s
centre.
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Customer Client Centres
(minimum 15 seats) |
| Company/Organization |
Location |
| National/International Ownership |
| Cabot Call Centre |
St. John’s |
| Convergys Corporation |
St. John’s |
| Fonemed Canada |
St. John’s |
| Hospitality Marketing Concepts* |
Gander |
| ICT Group* |
Corner Brook |
| Provincial Ownership |
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| Anthony Insurance |
St. John’s |
| Cable Atlantic |
St. John’s |
| Johnson Insurance |
St. John’s |
| Newfoundland Power |
St. John’s |
| NewTel |
St. John’s, Gander |
| Omnifacts Research |
St. John’s |
| Protocall |
Mount Pearl |
| Telelink |
St. John’s |
| Federal Government |
| Canada Customs and Revenue Agency |
St. John’s |
| Human Resources Development Canada |
St. John’s |
* to open in 2001
Source: NETWORK Newfoundland and Labrador, data current to February 2001. |
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Photo: Convergys Corporation
Convergys Corporation’s web enabled customer contact centre in St. John’s |
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Hospitality Marketing Concepts, a California-based firm, announced in December 2000 that it will establish a
customer contact centre in Gander employing approximately 200 agents. With 14 customer contact centres in the U.S. and six centres in Canada, this firm markets hotel club membership programs under the "Clubhotel" logo on behalf of more than 475 prestigious hotel chains in more than 250 cities worldwide, including Rome, New York and Hong Kong.
The ICT Group, a Pennsylvania-based firm, also announced in December that it will establish a customer contact centre in Corner Brook to market financial products and services to the United States market. The Company, which employs over 7,500 people worldwide and operates more than 40 customer contact centres in Canada, the U.S., Australia and Europe, intends to employ over 300 agents in the Province.
In partnership with NewTel, an Aliant company, the Province is actively promoting Newfoundland and Labrador as a prime location for new and expanding customer contact centres. This partnership, NETWORK Newfoundland & Labrador, provides one-stop assistance and turn-key customer contact solutions and has aided in the creation of over 1,800 new jobs.
Looking to 2001
Continued growth in this industry is anticipated in 2001. Factors such as a skilled labour force, a competitive cost environment, and state-of-the-art telecommunications infrastructure are allowing Newfoundland and Labrador to compete successfully in this global industry. |
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